FAQ – All the Answers You Need as a Malaysian Player

The minimum age is 18 years on the date of registration. This is an absolute requirement with no exceptions. During registration, you are required to confirm that you are at least 18 years of age. freecredit.ws conducts KYC (Know Your Customer) checks, and any account found to be underage will be closed immediately without further notice.

No. Our policy is one account per person only. Each Malaysian phone number, email address, and IP address may only be used for one account. Creating multiple accounts to repeatedly claim bonuses or free credit is a serious violation that may result in the closure of all associated accounts and the forfeiture of all balances and winnings without compensation.

Go to the Log In and click the "Forgot password?" link. Enter your registered Malaysian phone number or email address. We will send a password reset link via SMS or email within 5 minutes. Click the link, set a new password, and log back in. The link is valid for 30 minutes only. If you do not receive it, check your spam folder or contact our support team.

Yes, account details can be updated under "Account Settings" after logging in. Identity verification is required before any changes to sensitive information are permitted. To change your phone number, you will need to verify both the old and new numbers via OTP. This process typically takes 1–2 working days for our team to process for security purposes.

You can close your account through the "Self-Exclusion" feature in your Responsible Gaming settings, or by contacting our support team at support@freecredit.ws. Prior to closure, any remaining balance will be refunded to your original payment method within 5–7 business days. Learn more about self-control options on the Responsible Gaming.

KYC (Know Your Customer) is an identity verification process required by our platform to ensure security and compliance. For first-time withdrawals exceeding RM500, or when our system flags activity that requires further verification, you may be asked to submit a copy of your MyKad or passport. This process is typically completed within 24–48 business hours.

An account may be suspended for several reasons: repeated failed login attempts (automatically blocked for 30 minutes), detected suspicious activity, or a violation of our Terms & Conditions. If your account is automatically blocked, wait 30 minutes and try again. If permanently suspended, contact our support team at support@freecredit.ws with your account number and issue details for investigation.

The RM30 welcome free credit cannot be withdrawn directly. You must fulfil a rollover requirement of 15 times (15x) the free credit amount, meaning you need to place a total of RM450 (RM30 × 15) in bets using the free credit before any net winnings can be withdrawn. This rollover can be completed through any combination of eligible games on our platform.

The RM30 welcome free credit has a validity period of 7 days from the date of credit. After 7 days, any unused free credit balance and unfulfilled rollover requirements will expire automatically. We recommend using your free credit within this period to maximise your chances of winning.

Free credit can be used on most games on our platform, including:

• Slots (500+ titles)
• Live casino (baccarat, roulette, blackjack)
• Digital lottery
• Virtual Sports

Please note that live sports betting (EPL, Malaysia Super League, badminton) and e-sports typically not count towards your free credit rollover. Check the full terms in the promotions section of your account.

Yes! In addition to the RM30 welcome free credit, there are various ways to earn extra free credit: (1) Daily login bonus for a 7-day consecutive streak; (2) Weekly promotions that change regularly — check the Promotions; (3) VIP tier rewards when you advance to Gold, Platinum, or Diamond; (4) A RM15 referral bonus each time a friend registers using your referral code.

If your free credit hasn't arrived within 5 minutes of OTP verification, try the following steps: (1) Refresh your account page; (2) Log out and log back in; (3) Check the "Bonus History" section in your dashboard to view the credit status. If the credit still hasn't appeared after 15 minutes, contact our support team via live chat with your registration details for immediate assistance.

The default daily deposit limit is RM5,000 for standard accounts. VIP members enjoy higher limits depending on their membership tier. You can also set your own lower daily deposit limit through the Responsible Gaming settings — a self-control tool we encourage all members to use. Self-imposed limits take effect immediately.

If your deposit has not arrived within 10 minutes: (1) Check your email or SMS from your bank or e-wallet to confirm whether the transaction was successful or failed; (2) Take a screenshot of the receipt or proof of payment; (3) Check the "Transaction History" page in your account; (4) Contact our support team via live chat with the deposit amount, payment method, and transaction time. We will resolve it within 1 working hour.

A 100% first deposit bonus (up to RM200) will be automatically credited when you make your first deposit of at least RM30. For example: deposit RM100, receive an additional RM100 bonus. The total bonus is subject to a 20x rollover requirement. This bonus is valid for your first deposit only and must be used within 30 days. Check the Promotions for current offers.

No. Our policy requires all deposits to be made from a bank account or e-wallet registered in your own name. Deposits from third-party accounts are not accepted and will be returned. This is a mandatory security and anti-money laundering measure. If you accidentally deposited from someone else's account, please contact our support team immediately for a refund.

Yes, completely safe. All deposit transactions on freecredit.ws are protected with 256-bit SSL encryption — the same security standard used by Malaysia's leading banks. We do not store your bank card information or banking passwords. All payments are processed through licensed and accredited payment gateways. We never access your bank account directly.

If your withdrawal is still showing as "Pending" after 2 hours, this may be due to: (1) KYC verification required for your first withdrawal; (2) Account activity that requires an additional security review; (3) A temporary technical issue with the payment gateway. Contact our support team via live chat or email at support@freecredit.ws with your withdrawal reference number to get the latest status update.

Withdrawal limits depend on your account's VIP tier. For standard Bronze accounts: a daily limit of RM2,000 and a weekly limit of RM10,000. Silver through Diamond VIP members enjoy progressively higher limits — up to RM50,000 per day for Diamond members. If you need to withdraw beyond your standard limit, contact our account manager for a customised arrangement.

For winnings derived from any type of bonus (including free credit), you must meet the rollover requirement specified for that bonus before a withdrawal is permitted. For example: if you receive a RM100 bonus with a 20x rollover, you must place a total of RM2,000 in bets first. For your own deposits made without a bonus, there is no rollover requirement — you may withdraw your deposited funds at any time.

No. Withdrawals can only be made to a bank account or e-wallet registered in your own name and verified during KYC. This is a non-negotiable security requirement to protect both you and our platform from fraud. Please ensure the name on your bank account or e-wallet matches the name registered on your freecredit.ws account.

Yes. All slot games and number-based games on our platform use an RNG (Random Number Generator) certified by independent auditing bodies. This ensures every slot spin, card hand, or wheel spin is truly random and cannot be influenced by anyone. Sports matches are based on actual results, monitored in real time by licensed international sports data providers.

Bet limits vary by game type: For slots, the minimum bet is typically from RM0.10 per spin. For live Sports Betting such as the EPL or Malaysia Super League, the minimum bet is RM1. For Live Casino, the minimum is usually RM5. Maximum bet limits depend on your VIP tier and the game type. All bet limits are clearly displayed on each game before you begin.

Based on our platform data, the most popular games among Malaysian members include slots such as Great Blue, Gates of Olympus, and Lucky Neko. For Sports Betting, EPL and Malaysia Super League dominate, with Johor Darul Ta'zim and Selangor FC matches drawing the highest bets each week. In esports, Mobile Legends Bang Bang (MLBB) is the top choice among the Malaysian community. Visit the Popular Games for the latest list.

Rollover is calculated based on the total bets placed using bonus funds. Example calculation:

• Bonus received: RM100
• Rollover required: 20x
• Total bets required: RM100 × 20 = RM2,000

This means you need to place total bets of RM2,000 (not necessarily losing) before you can make a withdrawal. You can check your rollover progress under "Active Bonuses" in your account dashboard at any time.

The 10% slots cashback is calculated based on your net losses over the week (Monday–Sunday) and is automatically credited every Monday morning before 12:00 PM. No manual action is needed — it is applied automatically. This cashback is subject to a 5x rollover and is valid for 7 days. The minimum cashback amount credited is RM5 and the maximum is RM500 per week.

To enable 2FA: Log in → Account Settings → Security → Two-Factor Authentication → Enable. You will be prompted to verify your phone number. Once active, every new login will require an OTP sent to your phone number as an added layer of security. We strongly recommend all members enable 2FA, especially if you have a significant balance or winnings in your account.

If you notice any suspicious activity — an unrecognised login, transactions you did not make, or any other irregularity — act immediately: (1) Change your password right away; (2) Contact our support team via live chat or email at support@freecredit.ws; (3) Request that we freeze your account while an investigation is carried out. We aim to respond to all security reports within 1 hour.

Try these troubleshooting steps: (1) Refresh your browser (F5 or pull down on mobile); (2) Clear your browser cache and cookies; (3) Try a different browser; (4) Check your internet connection; (5) Switch between mobile data and Wi-Fi. If the issue persists, scheduled maintenance may be underway — check your email notifications from us or contact support for the latest update.

You can reach us through several channels:

• Live Chat: Available on the platform after logging in, response within 2–5 minutes
• Email: support@freecredit.ws — response within 2 hours for general issues, 1 hour for urgent matters

All support is available 24/7 in Bahasa Malaysia. For urgent issues such as account security, use live chat for the fastest response.