At freecredit.ws, your privacy is more than a legal obligation — it is a moral responsibility we take seriously. We are fully transparent about how your data is collected, used, and protected at all times.
Six core commitments that define how we handle your personal data
Freecredit.ws ("we", "platform") deeply values the trust you place in us when you register and use our services. This Privacy Policy clearly explains how we collect, use, store, protect, and, in certain circumstances, disclose your personal information.
This policy applies to all members who register and use the freecredit.ws platform, including those who use our welcome free credit, make deposits via Malaysian payment methods, or simply browse our platform. By registering as a member or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy.
This policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We are committed to ongoing compliance with all legal requirements relating to personal data protection in Malaysia. If you have any questions about this policy, you may contact us via the details provided at the end of this document.
We collect various types of data depending on how you interact with the freecredit.ws platform. Below are the full categories of data that may be collected:
| Data Category | Specific Examples | Primary Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number (for KYC) | Member eligibility verification (18+), KYC compliance |
| Contact Information | Malaysian phone number, email address | Account verification, communications, and password recovery |
| Financial Information | Bank name, account number (last 4 digits), e-wallet name | Deposit & withdrawal processing |
| Usage Data | Game history, betting preferences, login times | Customer support, fraud detection, analytics |
| Technical Data | IP address, device type, operating system, web browser | Security, unauthorised access detection, and optimisation |
| Communications Data | Live chat records, support emails, feedback | Service improvement, dispute resolution |
For deposit and withdrawal processing via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX Maybank2u, or CIMB Clicks, we only retain the minimum information required for transaction verification. Full bank account or e-wallet numbers are not stored on our servers — they are handled directly by the respective payment processors.
The data we collect is used exclusively for the following purposes. We will not use your data beyond this scope without obtaining fresh consent from you:
Registration, verification, login, account security, and important account-related communications.
Processing deposits and withdrawals, crediting free credit and bonuses, and maintaining transaction records.
Detects unusual activity, prevents fraud, and safeguards the integrity of the platform and its member community.
Compliance with anti-money laundering (AML), know-your-customer (KYC), and other applicable Malaysian legal requirements.
Handling enquiries, complaints, and disputes. Communication records are retained to ensure consistency in service delivery.
Only if you have given consent — we may send you information about promotions, new free credit, and exclusive offers.
Freecredit.ws does not sell, rent, or trade members' personal data to any third party for their own commercial purposes. However, we may share your personal data with the following parties under strictly limited and specific circumstances:
All third parties we engage are required to uphold data protection standards equivalent to or higher than our own. They are not permitted to use your data for any purpose outside the scope of their service agreement with us.
We continuously invest in state-of-the-art security infrastructure to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our key security measures include:
Freecredit.ws does not retain your personal data longer than necessary for the stated purposes or as required by Malaysian law. The following is a general guide to our data retention periods:
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to any specific individual. You may also request early deletion of your data as described in the Your Rights section below.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by us:
To exercise any of the above rights, please send a written request to support@freecredit.ws with the subject line "Privacy Rights Request", including your full name, account number, and the type of request. We will process your request within 14 business days.
Freecredit.ws uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser when you visit our platform.
You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect login functionality and your experience on our platform. Analytics and marketing cookies can be turned off without impacting core platform features.
Freecredit.ws is a digital entertainment platform that for individuals aged 18 and above only. We do not knowingly collect or process personal data of children under the age of 18.
If we find that a minor has registered using false information, we will:
If you suspect that a minor has registered on our platform, please contact us at support@freecredit.ws immediately so that appropriate action can be taken.
The freecredit.ws platform may contain links to third-party websites or applications, such as game providers or payment services. Please be aware that:
Freecredit.ws may update this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or service improvements. Each new version will carry an updated "Last Updated" date at the top of this page.
For significant changes that materially affect your privacy rights, we will provide advance notice via:
Your continued use of the platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account and request data deletion in accordance with the procedures outlined in the Your Rights section.
For any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please contact our Privacy Officer through the following channels:
Please include in your email: your full name, freecredit.ws account number, and a clear description of your privacy request. We will endeavour to process all requests within 14 business days, or within 30 business days for more complex cases.
If you are dissatisfied with how we have handled your privacy request, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia, which enforces the PDPA 2010.
Sign up with confidence — your personal data is fully protected under Malaysia's PDPA 2010. Over 500,000 members have trusted freecredit.ws.